General FAQs for EZClaim
Frequently Asked Questions
Q – How do I work rejected Claims?
A – See Rejected Claims or view the Online Tutorials.
Q – What features are available for ICD-10?
A – See ICD-10 for features related to ICD-10 and the ICD Indicator.
Q – I updated the patient insurance information but the existing claims still show the old information.
A – Insurance information is stored with each claim. If you want to retroactively update claims, review the Update Claims section.
Q – How do I enter a Refund?
A – Enter a negative payment. See Entering Credits or Refunds for more information.
Q – How do I enter Adjustments without entering a payment?
A – Double-click the adjustment amount in the claim service line, this will open the Adjustments window and allow you to add or edit line item adjustments.
Q – Are Custom Reports available?
A – Yes, Custom Report services are available at an additional charge through a third-party vendor. Please contact EZClaim for more information.
Q – Are Custom Fields available? How are they configured?
A – Yes. EZclaim contains 5 data fields on the Patient screen, 5 data fields on the Claim screen, and 5 custom fields for service lines.
These fields have the flexibility to store various types of data such as text, currency, date, yes/no box, and more. For additional information, please refer to the Patient Custom Fields section.
Q – Are other FAQs available?
Yes! Please click the links below to access our other FAQs