Common Issues with Statements

Common issues experienced when working with Statements in EZClaim

Service description is incorrect

• Procedure descriptions are pulled from the Procedure Code library.  If the Description field is not populated, the statement will show the word PROCEDURE. 
  • To fix this, add the procedure code and description to the Procedure Code library. 
  • See Procedure Code Library for more information.

Adjustment description needs to be changed

• The adjustment description comes from the Reason Codes found in the Code Library. 
  • To change the description printed on the statement, edit the description in the Code Library. 
  • See Code Library for more information.

Service lines require additional messages

• When you want to display an explanation of the patient balance, Tracking adjustments allow you to show messages on statement service lines. 
  • Tracking adjustments appear with the date and description. 
  • This option must be turned on before tracking adjustment messages will appear. 
  • See Tracking Adjustments for instructions on turning on the option.

Diagnosis code is not showing

• If the diagnosis code is not showing, there are two possible reasons. 
  • Either the Hide Diagnostic Codes box is checked on your Options window
  OR 
  • The diagnosis pointer on the service line points to a code that does not exist and/or no diagnosis pointer is entered (Box 24E on the 1500 form).