Troubleshooting EZClaim Cloud Performance issues on Azure

If you are experiencing performance issues, please follow these steps to help identify the problem.
 

• In the lower right-hand corner, near the date and the time, you will see the red Remote Desktop icon.  
• Right-click on the icon and click on Connection information. 
  • Click See Details
    • This will give you detailed information about your connection quality
      

You can also run a speed test by going to www.speedtest.net.  

• The upload/download matters, but not as much as the ping.  
  • If you have a high ping, that means you will face delays (lag) when using EZClaim
• If either of these shows poor quality, you will want to talk to your IT or Internet Service Provider