1. Knowledge Base
  2. EZClaimPay
  3. Errors and Troubleshooting

Transaction Declined AVS Settings

EZClaimPay Error: Response code declined due to AVS settings

Solution:  Double-check the customer's billing address for the card they're using

AVS checks two core components of a customer's address — the customer's zip code and the customer's street number. The details submitted must match the address on file with the cardholder's credit card company.

If either of these data points is incorrect, the transaction will be declined.