Reports: Troubleshooting

Troubleshooting Reports

Understanding the fundamentals of troubleshooting reports is essential as it can be a challenging task.

When comparing reports, it's important to note that not every report is intended to be identical to another
- If every report were to match, there would be no purpose in having a diverse range of unique reports
It is crucial to have a clear understanding of the columns and figures that you expect to match.
- For instance, it is important to note that BILL TO PATIENT is not equivalent to Pat. Amt. Due. These two totals can vary significantly depending on the data entered.

When requesting help from EZClaim Support, please provide the following information:

What is the full name of the report you have questions about?
- What report criteria/filters are you using?
If you are trying to compare two reports, which two reports are you comparing?
- What report criteria/filters are you using for each report?
Which specific columns do you have questions about?
What are the questions about the columns?

It is crucial to provide specific details when seeking assistance.

Consider reports as you would a calculator. Similar to how a calculator displays results based on the inputted numbers, reports only reflect the data within your EZClaim program.