2023 Price Increase FAQs and Answers
Why are you increasing your per-user price by $5?
We have conducted a thorough evaluation of our costs and expenses and concluded that this increase is necessary to maintain the exceptional service quality that you have come to expect from us. This adjustment will enable us to invest in exciting new features, enhancements to our infrastructure, and top-notch customer support.
When will the price increase take effect?
The revised pricing will come into effect starting from July 1st, 2023. Your initial invoice reflecting the updated pricing will be issued in July on your cloud invoice.
Will this affect my current subscription?
Yes, your current subscription will be impacted by this change. Starting from your next billing cycle after the price increase takes effect, your per-user price will increase by $5.
Will there be any changes to the service I receive?
Rest assured, there will be absolutely no alterations to the exceptional service and support you currently enjoy. We remain committed to providing you with the same outstanding level of service and assistance.
Why are you doing this now after prices increased last year?
We understand that pricing changes may affect your budget, but we want to assure you that the benefits of this change, including enhanced features, improved infrastructure, and top-notch support, will greatly outweigh the additional cost.
Can I cancel my subscription?
Of course! You have the option to cancel your subscription at any time. It's important to keep in mind that if you decide to cancel, you will no longer have access to our service once your current billing cycle ends.