Answers to frequently asked questions by new and existing EZClaim customers
Where is my data hosted & what is the backup policy?
Your data is securely hosted within the EZClaim Azure environment.
The EZClaim Cloud backup policy can be found here.
How do I access EZClaim cloud?
After your order form has been processed, EZClaim will promptly create your account and send the setup and login instructions to the designated administrators listed on the order form.
To access EZClaim, you will need to install the Remote Desktop for Azure application and log in using the credentials provided to you.
How do you keep my data secure?
- EZClaim is hosted on highly secure Azure servers, ensuring the utmost level of data protection.
For additional details regarding the security measures implemented by Azure, including SOC2 information, we encourage you to visit the Microsoft Trust Center.
- Additionally, EZClaim's Statement of Satisfactory Assurances of HIPAA Compliance can be found here.
What are the system requirements?
- Stable internet connection
It is important to consider that the quality of your internet connection can impact your experience. For optimal performance, EZClaim advises using a wired connection with high-speed internet.
- Windows 10/11
- macOS 11 or higher
What is your uptime?
EZClaim cloud maintains an exceptional uptime of 99.5%.
Moreover, our dedicated team diligently adheres to a monthly rolling maintenance schedule to proactively mitigate any possible downtime and guarantee uninterrupted service for our customers.